Hardware
Perfect software needs perfect hardware. VICOM offers a
complete range of technical units necessary
to ensure a faultless operation.
Info Displays
(monitors)
All current sizes up to 120 inches
diagonally are on offer. High quality is essential. Consumer units
are
not qualified for daily 24 hour non-stop operation. Professional
units with long lasting components and
well-engineered concepts are of essence.
Moreover we offer matching monitor mounts – for hanging on the
wall, from the ceiling, free-standing,
with or without tilt technology and additional options for external
units. These include a mounting
mechanism for VICOM Mini Client Computers.
Computer
Technique
Computers are very important for the
installation of VisGuide. Hardware and software have to
match,
especially in view of computation-intensive parts of the program
such as Multi Screen, High Definition
or Video Live Streaming. We offer you the perfect solutions for
presentations of high quality.
VisDoor – Digital door
displays
These digital door displays were
developed especially for VisGuide. The design is versatile and
can
be integrated almost everywhere. Different sizes are available for
integration in the wall or mounted
on the wall surface. Detailed information you can find here.
Full
service
VICOM installs the hardware; the
technician gives instructions how to use the new programs and
briefs you in the handling of the hardware. After handover we are
available for remote maintenance
and, if necessary even after many years, a service technician can
be on site to solve possible functional
disorders.
Maintenance & Service
We have installed a hotline, which can be contacted in case of disorders or
problems. After talking to
the customer, the technician determines whether
the fault lies in the hardware, software or even in the
net. Accordingly
measures will be taken.
Software troubles often can be solved on the phone. Additionally, the
technician also has the possibility
to check VisGuide by remote maintenance
software.
Hardware troubles can be narrowed down on the phone. Necessary measures will
then be taken;
this could be the switch of a defect unit or a visit of the
service technician on site. Our technicians
work worldwide.
Service contracts ensure companies maximum security for a
smooth operation. VICOM offers service
contracts with different reaction
time. In urgent cases a technician will be on site within 24
hours.