Security
Handshake control of the displays
In most cases of Digital Signage Systems there is no direct visual
control to the single displays;
therefore it is most important that the attached monitors and
displays function reliably. VisGuide
checks factually the data transfer as well as hardware and software
functions via active confirmation.
In case of default, the user receives an error message on his
computer.
Alternatively the e-mail address of the administrator can be
stored; in case of problems he will
automatically receive an e-mail.
The VisGuide safety concept is extremely comprehensive. Even
when the cleaning crew touches the
power switch of the info display by mistake and turns it off, it
will automatically be registered and
reported to the operator.
Integration in companies - several server - numerous displays
Within big firms VisGuide can be integrated precisely according to
the necessities for optimal use and
maximum efficiency. Multiuser server and different display
varieties will be supplied.
Distribution of information
Basis for the distribution of all signals are
network cables (Cat 5 or Cat 7), a WLAN-
connection respectively.
On this network all signals and control
commands are transmitted: picture
information, multimedia, TV channels,
controls and monitoring for the connected
displays.
Most companies already have the
necessary network installed, which
means the subsequent implementation of
VisGuide poses no problems.
Connection to extern sources:
National and
international
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Emergencies
In case of fire, bomb alarms, etc. alarms can be shown on the
displays without delay with the help of
prepared emergency charts. Complete floors or buildings can be
evacuated within a short time span.
This means best security for your visitors and staff.
Maintenance & Service
We have installed a hotline, which can be contacted in case of
disorders or problems. After talking to
the customer, the technician determines whether the fault lies in
the hardware, software or even in the
net. Accordingly measures will be taken.
Software troubles often can be solved on the phone.
Additionally, the technician also has the possibility
to check VisGuide by remote maintenance software.
Hardware troubles can be narrowed down on the phone. Necessary
measures will then be taken;
this could be the switch of a defect unit or a visit of the service
technician on site. Our technicians
work worldwide.
Service contracts ensure companies maximum
security for a smooth operation. VICOM offers service
contracts with different reaction time. In urgent cases a
technician will be on site within 24 hours.